Child Safety Policy Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. Moxie Salon is built around the mission that our clients deserve a peaceful and relaxing environment, therefore our space has been created to cater to the client experience, not to occupy or entertain unsupervised children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. Your cooperation is greatly appreciated.
Letter regarding our Child Safety Policy:
To Current and Future Clients of Moxie Salon,
We write this notice with the utmost respect to the parents in our salon. Over half of our staff are parents themselves and understand that this can be a sensitive issue. Moving forward, we will be implementing a new policy regarding children and their presence in the salon. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We work in an environment that has sharp scissors, razors, chemicals and hot irons that can reach above 450 degrees. If something were to happen to your child, it would not only be devastating to you and your family, it would be equally upsetting to us. We encourage parents to visit the salon without their children unless the child has an appointment, and during their appointment, children need to be able to maintain a library-appropriate volume and sit still so that the stylist can perform a quality service. Please understand that our concern is the safety of your child and the regard of other clients at the salon. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe and peaceful environment. We welcome your feedback if you have concerns or questions about our new policy.
Appointment Cancellation Policy Stylists at Moxie Salon have a 24 hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours notice, you will be charged a fee determined by your stylist based on your service. This policy is in place out of respect for both our stylists and clients. Cancelled appointments with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot and take income away from your stylists and their families.
No Show Guests Non-cancellations or "no-shows" will be charged 100% of the original service booked to be paid to your stylist in order to schedule again. In the event you miss your appointment without contacting the salon, you will also be marked as ineligible for promotional discounts.
Punctuality Policy We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call or text your stylist so that they can plan accordingly.
We work very hard to schedule the right amount of time for each service, and accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service. Tardiness may require rescheduling your appointment for another day.
Appointment Confirmations As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email or text message if your stylist has your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Online Promotions Moxie occasionally partners with marketing campaigns like Groupon or Living Social to extend a discounted invitation to prospective clients. These promotions are intended for first time guests only, and we kindly ask that satisfied and returning clients please compensate their stylist fairly for the good work that they do. If you are a considering client that found us through an online promotion, we invite you to contact Emma Baker via text to receive the same discount directly. Our goal is that you feel pampered and beautiful and that our talented stylists feel appreciated and respected.
Service Satisfaction In the event that you are not satisfied with your service, we ask you to please contact your stylist within 7 days of that service. Each stylist is independent and has their own service satisfaction policy. However, we would like every opportunity to meet and exceed your expectations, as we do value you as a guest.
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