Salon Policies
No Show Guests
Non-cancellations or "no-shows" will be charged 100% of the original service booked to be paid to your stylist in order to schedule again. In the event you miss your appointment without contacting the salon, you will also forfeit any promotional discounts.
Non-cancellations or "no-shows" will be charged 100% of the original service booked to be paid to your stylist in order to schedule again. In the event you miss your appointment without contacting the salon, you will also forfeit any promotional discounts.
Child Safety Policy
Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. Moxie Salon is built around the mission that our clients deserve a peaceful and relaxing environment, therefore our space has been created to cater to the client experience, not to occupy or entertain unsupervised children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. Your cooperation is greatly appreciated. Click here to read more about our child policy.
Children are ONLY permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. Moxie Salon is built around the mission that our clients deserve a peaceful and relaxing environment, therefore our space has been created to cater to the client experience, not to occupy or entertain unsupervised children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. Your cooperation is greatly appreciated. Click here to read more about our child policy.
Appointment Cancellation Policy
We have a 24-hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours’ notice, you will be charged a fee based on your scheduled service(s). Cancellations with less than 24 hours’ notice are difficult to fill. Also, last minute notice or no notice at all, prevents someone else from being able to schedule into that time slot.
We have a 24-hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours’ notice, you will be charged a fee based on your scheduled service(s). Cancellations with less than 24 hours’ notice are difficult to fill. Also, last minute notice or no notice at all, prevents someone else from being able to schedule into that time slot.
Appointment Confirmations
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email or text message if your stylist has your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
As a courtesy, we make every effort to notify you of your appointment date and time. You will receive an email or text message if your stylist has your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Punctuality Policy
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call or text your stylist so that they can plan accordingly.
We work very hard to schedule the right amount of time for each service, and accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full, and may affect the quality of your service. Tardiness may require rescheduling your appointment for another day.
We understand "life happens". If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call or text your stylist so that they can plan accordingly.
We work very hard to schedule the right amount of time for each service, and accommodating late guests is often impossible without disrupting every other guests schedule that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full, and may affect the quality of your service. Tardiness may require rescheduling your appointment for another day.
Online Promotions
Moxie occasionally partners with marketing campaigns like Groupon or Living Social to extend a discounted invitation to prospective clients. These promotions are intended for first time guests only, and we kindly ask that satisfied and returning clients please compensate their stylist fairly for the good work that they do. If you are a considering client that found us through an online promotion, we invite you to contact one of our participating stylists to receive the same discount directly. Our goal is that you feel pampered and beautiful and that our talented stylists feel appreciated and respected.
Moxie occasionally partners with marketing campaigns like Groupon or Living Social to extend a discounted invitation to prospective clients. These promotions are intended for first time guests only, and we kindly ask that satisfied and returning clients please compensate their stylist fairly for the good work that they do. If you are a considering client that found us through an online promotion, we invite you to contact one of our participating stylists to receive the same discount directly. Our goal is that you feel pampered and beautiful and that our talented stylists feel appreciated and respected.
Service Satisfaction
In the event that you are not satisfied with your service, we ask you to please contact your stylist within 7 days of that service. Each stylist is independent and has their own service satisfaction policy. However, we would like every opportunity to meet and exceed your expectations, as we do value you as a guest.
In the event that you are not satisfied with your service, we ask you to please contact your stylist within 7 days of that service. Each stylist is independent and has their own service satisfaction policy. However, we would like every opportunity to meet and exceed your expectations, as we do value you as a guest.
Hair Product Return Policy
We will issue a full refund on hair products returned and unused within 14 days of purchase, or a hair product exchange within 30 days if you are unsatisfied with your new, but used product.
We will issue a full refund on hair products returned and unused within 14 days of purchase, or a hair product exchange within 30 days if you are unsatisfied with your new, but used product.
